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COVID-19 Update on Resorts of the Canadian Rockies Ski Operations

Frequently Asked Questions

Last Updated April 6th, 2020

Please email agents@skircr.com with your itinerary number. We will be providing credits or refunding depending on the product or situation and the supplier of the products’ Cancellation and Refund Policies.

No. RCR owned hotel properties are now closed to the general public until further notice. If you are staying at a non-RCR hotel property please contact your hotel directly.

Pursuant to the terms and conditions of RCR season pass products, they are non-refundable and non-transferable to another season. We will be communicating our 2020/21 pass offerings once the current situation begins to stabilize, in the interim, we will not be responding to these inquires. We kindly ask for your patience as we work through this situation.

Any unused BC add on passes are eligible to be exchanged for a 2020/2021 BC add on, if presented in conjunction with a 2020/2021 Nakiska season pass. Please contact info@skircr.com after your 2020/2021 Nakiska season pass purchase, include your purchase confirmation number, and we will apply the BC add on to your order. In-the-event that you do not purchase a 2020/21 Season Pass a credit for the used portion will be offered. Refunds will not be issued.

All unused RCR Rockies cards are eligible to be exchanged for new 2020/2021 RCR Rockies Cards with no exchange fee. Exchanges can be made during the 2020/2021 RCR Rockies Card sale; October 15, 2020 to December 31, 2020. Refunds will not be issued for unused cards.

All 2019/2020 RCR Rockies Cards that have been used throughout this past ski season are not eligible to be exchanged or refunded, however these cards will have extended use until December 17, 2020.

Purchased, unused, sticky back, single-day lift tickets will be extended for use in the 2020/21 season. Details on redemption will be provided in the coming weeks, we appreciate your patience. Refunds will not be issued.

If you purchased a ticket online but it has not yet been printed, please email agents@skircr.com for more details.

We are currently reviewing our voucher return policy. We will be providing an update in the coming weeks, we thank you for your patience.

Snow Checks issued in the 2019.20 Ski Season are valid until the date specified on your ticket. Unused Snow Checks that are expiring in the 2020 season and have a specified date after March 15 will be extended until December 17, 2020. Details on replacing these tickets will be provided in the coming weeks. We appreciate your patience during this unprecedented time.

All resort operations and services are temporarily closed

In order to mitigate social gathering all events have been cancelled for the remainder of the season. All participant/registration fees will be refunded, we kindly ask for your patience as we work through this unprecedented time.

Accessing RCR Resort terrain is strictly prohibited when resorts are not in operation.  This is a substantial safety issue as there is no avalanche control or patrol presence.

IMPORTANT INFORMATION

COVID-19 Update

Dear Guests,

Further to our March 15th decision to suspend Ski Area Operations, after careful consideration of the quickly changing circumstances around Coronavirus (COVID-19), Resorts of the Canadian Rockies has made a decision to suspend ski resort operations for the remainder of the 2019/20 ski season at our Western Canadian Resorts, including Nakiska Ski Area, Fernie Alpine Resort, Kimberley Alpine Resort and Kicking Horse Mountain Resort.  Here at RCR our number one priority is the safety, health and wellbeing of our Guests, Team Members, and the Communities which we live, work and play in.  As tough a decision as this has been, we feel it is the right thing to do under the current circumstance.

In an effort to limit social interaction we will not be opening our guest service and ticket offices for the time being, both at resorts and our Calgary office.  For questions regarding purchased products please email the address below. To help us answer your questions as efficiently as possible, please email us your itinerary/invoice number (if applicable), the resort you are inquiring about and your first and last name (In response to this situation we are receiving an overwhelming volume of calls and emails, your patience is appreciated as work respond to these requests).

agents@skircr.com

We sincerely apologize to you our guests for this inconvenience.  As always, we truly appreciate the support which we receive from you and thank you for that.  We will look forward to welcoming you back to our resorts and Mountain Communities in the future.

Sincerely,

The RCR Team

Last Updated March 17, 2020 at 5:20pm MST

IMPORTANT INFORMATION

COVID-19 Update

Dear Guests,

After careful consideration of the quickly changing circumstances around Coronavirus (COVID-19), Resorts of the Canadian Rockies has chosen to suspend ski resort operations effective at midnight Sunday March 15th, 2020 for a one-week period. Here at RCR our number one priority is the safety, health and well-being of our Guests, Team Members, and the Communities in which we live, work and play. As tough a decision as this has been, we feel it is the right thing to do under the current circumstances. We sincerely apologize to you, our guests, for this inconvenience.

In an effort to limit social interaction we will not be opening our guest service and ticket offices for the time being, for questions regarding purchased products please email:

agents@skircr.com

We appreciate your patience in this difficult time and will endeavour to respond to all inquiries as soon as possible. Thank you,

The RCR Team

Last Updated March 16, 2020 at 9:40am MST

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