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FREQUENTLY ASKED QUESTIONS

2020.21 WINTER SEASON PASSES FAQ'S

The health and safety of our valued guests and staff is our number one priority. We are currently working with the Canada West Ski Area Association to develop standard operating procedures and practices that will comply with all recommended government standards. RCR’s COVID-19 plan is a work in progress and will be publicly released prior to ski season. To ensure all our guests are comfortable with our operating procedures we will be offering a ‘no questions asked’ refund on any unused 2020.21 Winter Season Passes purchased, more information below.

The renewal discount is offered to all guests who purchased a 2019.20 RCR Winter Season Pass. All eligible guests will be receiving an email with a coupon code to use on our webstore to purchase a season pass for the upcoming 2020.21 winter season at 15% OFF the Early Bird Season Pass sale rates. The code is unique to each pass holder and is non transferable. Codes will be valid only during our Early Bird Season Pass sale which will end on September 12th, 2020. Emails with renewal codes will be staggered and sent out through June and July, we appreciate your patience as we roll out this new program.

The 15% renewal discount will be offered to purchasers of 2019.20 RCR Season Ski Pass Products including: RCR Rockies Pass, Fernie Alpine Resort, Kicking Horse Mountain Resort, Kimberley Alpine Resort and Nakiska Ski Area Winter Season Passes, 75+ Pass, Kimberley Alpine Resort Night Rider Season Passes and Nakiska Ski Area Tube Park Season Passes.

You sure can! If you had one of the above-mentioned passes last season, you can apply your 15% renewal discount to any of our eligible 2020.21 Season Pass products regardless of the pass you had last season. For example, if you had an individual resort pass last season (ex. Fernie Adult Pass), you can apply your discount to a RCR Rockies Pass and vice versa,  or if you had a individual season ski pass you could apply your discount to a family ski pass and vice versa.

As mentioned above, your code is unique to your individual pass or family pass, they are non transferable and not to be shared. Discount codes used will be cross referenced to a 2019.20 member profile. Resorts of the Canadian Rockies reserves the right to decline discounts to individuals who have shared codes or did not have a qualifying season pass from the 2019.20 Winter Season.

As skiers and riders we all appreciate the end of the ski season has always been a very unpredictable event. Usually Mother Nature determines when it’s time to place the gear into storage and the 2019.20 Winter Season it was a global event. As much as we all want more days on the slopes, the end of the ski season is never a choice; we would be open 365 if we could. With that reality in place we need look forward and not back  -  we are pleased to offer 2019.20 pass holders with a renewal discount and a new “no questions asked” refund on all unused 2020.21 season passes.

We appreciate there is lots of uncertainty as to what the future holds and it is difficult to make financial decisions in the current environment. To ensure that you have confidence in your winter ski decisions we are offering a new “no questions asked” refund on all unused 2020.21 Winter Season pass purchases.

Planning for the Super Pass is still underway, our website will be updated when more information is available. Please ensure you are signed up to our mailing list to be the first to receive information when these products are available.

Certainly! We realize the importance of payment flexibility during this time and we have made revisions we are confident will be a useful asset to many of our guests with the purchase of a pass. We have reduced the cost of using the installment place by over 60%, previously there was a $15 per installment payment fee, this has been adjusted to a one-time installment fee of $20. Additionally, we are working on a new Family Pass installment plan that will allow purchasers to spread their payments out over a longer period of time. We are working hard on making these changes available, more information will be posted in July, you can find out more by clicking here.

Both Multi-Week Winter Sports School Programs and our WINGS gear lease program will be available later this summer. Please ensure you are signed up to our mailing list to be the first to receive information when these products are available.

A family pass is defined as one or two parents and any children in the household up to 17 years old. There is no limit to the number of children able to be added to a family pass as long as they are living in the household, under 17 and under the legal guardianship of the parents on the pass.

Post secondary students between the ages of 18 – 24 living in the household can be added onto to a family pass using the ‘Student Add On’ option. If you are a post secondary student purchasing an individual pass – we do offer a student pass at a reduced rate. Proof of student status must be provided at time of pass pickup.

With all student passes, current student ID must be shown to one of our Guest Services representatives at our Calgary Office or one of our winter resorts. Grade 2 Fun Pass holders parents must provide proof the child is in Grade 2 or birth certificate showing they are born in 2013.

For all other passes that need to be picked up in person, Photo ID is required, the receipt of purchase is helpful to bring along as well. We are very proud to be offering our Grade 2 Fun Pass once again this season, for more information visit the Grade 2 Fun Pass Product Page.

Anyone over the age of 16 can legally sign their own waiver. Waivers for children (15 & under), must be signed by a parent or legal guardian. Closer to the winter season, invitations to fill our waivers online will be sent to pass holders through email, if you have any changes to your email address on file please contact our Guest Services department at 1-800-258-7669 or [email protected].

Ages are calculated as of December 31, 2020.

Many of our member benefits can be utilized by showing your season pass at our resort outlets, some of the member benefits offers require a coupon. Coupons can be printed through our website by logging in.

Login into your members benefits. »

If the refund option was purchased at the time of pass purchase, refund applications can be made online. Proper documentation must be submitted with your refund application or it will not be accepted. Please read the Refund Option carefully before applying for your refund. Refunds can take up to 6 weeks to be processed and are issued by cheque to the mailing address on your season pass file. Mailing addresses entered in the Refund Application form will be taken as correct and refunds will be sent to what is provided. Applying for a refund does NOT guarantee a refund.

Passes are non transferable and cannot be given to someone else.

In the event you visit the resort and forgot your season pass, a day ticket will be issued, your season pass will be inactive for that day. If a season pass is lost or stolen, please report it immediately to Guest Services, one free reprint will be provided, subsequent reprints will be $20 plus tax per reprint.

Rocky Mountain Passports are not sold or provided through Resorts of the Canadian Rockies. For pass pickup information, please contact Lake Louise Ski Area.

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