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SEASON PASSES
FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Please Note: Season Pass Waivers and photos MUST be done online. Please allow up to 10 business days to receive your pass in the mail after completion of Step 3 of the online waiver process. Passes cannot be processed or picked up at the resort.

All Season Passes must be processed online this includes filling out waivers and uploading photos. All passes will be mailed so please allow 10 business days from receiving your approval email to receive your pass. There will be no pass processing or pass pick up at the resorts this season.

The health and safety for our valued guests and staff is our number priority. Please visit skircr.com/covid-19 for the latest updates on our 2020.21 operational plans. To ensure our guests are comfortable with our operating procedures we will be offering a ‘no questions asked’ refund on any unused 2020.21 Winter Season Passes purchased, more information below.

As skiers and riders we all appreciate the end of the ski season has always been a very unpredictable event. Usually Mother Nature determines when it’s time to place the gear into storage and the 2019.20 Winter Season it was a global event. As much as we all want more days on the slopes, the end of the ski season is never a choice; we would be open 365 if we could. With that reality in place we need look forward and not back  -  we had offered 2019.20 pass holders with a renewal discount during our Early Bird and Fall Sale for the upcoming season and in addition added a new “no questions asked” refund on all unused 2020.21 season passes.

We appreciate there is lots of uncertainty as to what the future holds and it is difficult to make financial decisions in the current environment. To ensure that you have confidence in your winter ski decisions we are offering a new “no questions asked” refund on all unused 2020.21 Winter Season pass purchases. In the event there is a prolonged closure due to COVID-19 refunds or credits will be provided on Season Passes, dependant on how many days you used your pass. 

Please follow the link below to view our refund policy on unused passes, and our refund policy in the event of a prolonged closure due to COVID-19.

Installment Plans are only available during our Early Bird Sale and will not be available on our Fall Sale or Regular Season Pass Sale.

Both Multi-Week Winter Sports School Programs and our WINGS gear lease program are available, please visit the following links for more information.

skifernie.com/purchase/telus-winter-snow-school/

skircr.com/purchase/wings

A family pass is defined as one or two parents and any children in the household up to 17 years old. There is no limit to the number of children able to be added to a family pass as long as they are living in the household, under 17 and under the legal guardianship of the parents on the pass.

Post secondary students between the ages of 18 – 24 living in the household can be added onto to a family pass using the ‘Student Add On’ option. If you are a post secondary student purchasing an individual pass – we do offer a student pass at a reduced rate. Proof of student status must be provided at time of pass pickup.

With all student passes, current student ID must be shown to one of our Guest Services representatives at our Calgary Office or one of our winter resorts. Grade 2 Fun Pass holders parents must provide proof the child is in Grade 2 or birth certificate showing they are born in 2013.

For all other passes that need to be picked up in person, Photo ID is required, the receipt of purchase is helpful to bring along as well. We are very proud to be offering our Grade 2 Fun Pass once again this season, for more information visit the Grade 2 Fun Pass Product Page.

Anyone over the age of 16 can legally sign their own waiver. Waivers for children (15 & under), must be signed by a parent or legal guardian. Invitations to fill our waivers online will be sent to pass holders through email 48 hours after you've purchased your pass(es). If you have any changes to your email address on file please contact our Guest Services department at 1-800-258-7669 or [email protected].

Ages are calculated as of December 31, 2020.

Many of our member benefits can be utilized by showing your season pass at our resort outlets, some of the member benefits offers require a coupon. Coupons can be printed through our website by logging in.

Login into your members benefits. »

If the refund option was purchased at the time of pass purchase, refund applications can be made online. Proper documentation must be submitted with your refund application or it will not be accepted. Please read the Refund Option carefully before applying for your refund. Refunds can take up to 6 weeks to be processed and are issued by cheque to the mailing address on your season pass file. Mailing addresses entered in the Refund Application form will be taken as correct and refunds will be sent to what is provided. Applying for a refund does NOT guarantee a refund.

Passes are non transferable and cannot be given to someone else.

Rocky Mountain Passports are not sold or provided through Resorts of the Canadian Rockies. For pass purchase information, please contact Skibig3.

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