Last Updated: Nov 15th, 2021
Resorts of the Canadian Rockies (RCR) requires that our guests to be fully vaccinated (dose 1 & dose 2).
It was likely one of the following reasons;
- Blurry QR Code – If this is the case, please re-submit and ensure that the QR code is entirely in focus.
- QR Code is much too small – If this is the case, please take a screenshot/picture closer to the QR code, ensuring the picture/screenshot is in focus.
- A picture taken of the QR Code could not be scanned due to a reflection, angle, or bend/crease in the code. Please retake the photo with the code on a flat surface without glare or reflection or upload a screenshot.
You may have uploaded the wrong record to the wrong account (Ex: uploading your child’s document as your own). Please re-submit your Proof of Immunization Record with QR Code.
Please call us at 1.800.258.7669 to update your information.
No Proof of Immunization Record QR Code was uploaded. Please visit the appropriate government website to receive your QR code;
Your Proof of Immunization Record QR code may have been declined, if our system does not recognize your government-issued record (if your place of residence doesn't have QR codes). Please re-submit again, and we will process as soon as time permits.