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Refund Policy

2021.22 Winter Season Pass

Refund Option - Used and Unused Season Passes

There will be NO REFUNDS on Season Passes unless the REFUND OPTION is purchased at the time of pass purchase. Refunds for Season Passes will only be considered due to medical conditions supported by a doctor’s certificate, OR relocation of employment with supporting documents provided.

The amount of the refund, for those who purchased the refund option, will be based on the date the claim is received in our Calgary Office:

DATE OF CLAIM* MAXIMUM REFUND
Prior to December 15th or first ski day (Whichever comes first) 100%
Prior to January 15th 60%
Prior to February 15th 40%
Prior to March 15th 25%
On or after March 15th (No applications will be accepted after March 15th) 0%

*(Regardless of Pass Type) If you need help you may contact our Calgary Office and we will help.

The Refund Option is 9% of the Membership/Season Pass price plus GST. For example if the cost if your pass is $500.00 then the cost of the option will be $45.00 + GST.

The refund option purchased for your Season Pass is non-refundable and all Season Passes are non-transferable (except for corporate passes). The Family Pass Add-on requires the refund option to be purchased seperately. If you have multiple single passes, you will need to purchase the refund option for every pass you would like covered.

Refund amounts will be based on the following criteria:

The cost of your Season Pass/Membership less the number of days used multiplied by the rack day rate of the resort skied for the age category applicable for that pass to a maximum of the percentage listed below at the date of claim. Refunds relating to Family Pass/Memberships will be calculated only on the injured party's portion of the Family Pass Membership.

Any ski days used will be deducted from the refund amount at the window rate price of the winter lift ticket for that resort.

Example:

Cost of Pass: $999 + GST. Before applying for a refund, the pass was scanned on 7 days at Fernie Alpine Resort where the lift ticket price for a full day is $99.95. Cost of Skied days: 7 x 99.95 = 699.65 + GST. Therefore, the refund amount on this pass would be $999 - $699.65 = $299.35 + GST.

Important Student Pass Details:

To qualify for a Student Pass you must be between the ages of 18-24 years old and attending a college, university or high school full-time in Canada. The high school, university or college (not an apprenticeship) must be recognized by ski area management. Passes cannot be mailed until proof of age (picture ID) and a student ID card clearly indicating your full-time student status and year of validity are presented in person at either our Calgary office or one of the resorts.

Prior Years Refund Policies

COVID-19: REFUND POLICY

In the event of an early season closure due to COVID-19, please review our policy below.

We appreciate there is lots of uncertainty as to what the future holds and it is difficult to make financial decisions in the current environment. In the event there is a prolonged closure due to COVID-19, refunds or credits will be provided on the following basis: 75 Day Guarantee, should the RCR resort(s) not operate for a total of 75 days guests will be eligible for the lesser of the following “days open (A)” or “days skied (B)” formulas.

Days Open
DAYS OF OPERATION % OF PASS PRICE A
66 to 75 11%
56 to 65 22%
46 to 55 33%
36 to 45 44%
26 to 35 55%
16 to 25 66%
6 to 15 77%
1 to 5 88%
0 days Full Refund
BC & Multi Resort Passes
DAYS SKIED B % OF PASS PRICE
8+ no refund
7 5%
6 20%
5 35%
4 50%
3 65%
2 75%
1 90%
0 100%
NAKISKA
DAYS SKIED B % OF PASS PRICE
3+ no refund
2 30%
1 60%
0 100%
  • No compensation will be provided if your home resort is open more than 75 days.
  •  Days skied for family passes will be determined by individual with the most ski days within the family.
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