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REFUND POLICY

REFUND POLICY:

Cancellation prior to season starting (defined as when any resort included on your pass is open)
Passes may be cancelled prior to pass processing at no cost to the customer, and a full refund will be issued, less $50 per individual or $100 per family pass, reflecting costs associated to the purchase.

After the season has commenced
Once the season has started and services are available, no refunds will be provided, except where required under applicable consumer protection legislation.

GENERAL TERMS:

• Prior to the season starting (when any resort on the pass is open), passes may be cancelled for a refund less $50 per individual pass and $100 per family pass, reflecting costs allocated to the purchase.
• Once the season has commenced (when any resort included on the pass is open), all passes are non-refundable except where required under applicable consumer protection laws.
• Refund or cancellation requests are assessed on a case-by-case basis in accordance with applicable law.
• Any refund amounts and applicable fees will be determined to the extent permitted by law. No entitlement to a refund exists beyond what is required under applicable legal requirements.
• Where a right of cancellation is provided under applicable consumer protection laws, the value of services rendered will be determined on a pro rata basis, calculated according to the number of operational days provided up to the effective date of cancellation.
• For the purpose of this calculation, services are considered provided where access to the resort and its facilities has been made available, including access to any portion of the terrain or operations. Service availability is not contingent on full terrain access and is not affected by partial closures, mechanical issues, weather conditions, or other operational disruptions, except as may be required by applicable law.
• Refund requests will be considered only where they meet the requirements of applicable law and are supported by all documentation required by law.

APPLYING FOR A REFUND:

ADDITIONAL PRODUCT REFUND POLICIES:

BC Add-on Passes - Valid for the entirety of the season they are purchased for. This product is non-refundable and non-transferrable to future seasons.

Pre-Purchase Friends & Family Lift Ticket (Season Pass Member Benefit) - Each Lift Ticket is valid from resort open 2026 to resort close 2027 for one day of skiing at any RCR West Ski Area (Fernie, Kicking Horse, Kimberley or Nakiska). This product is non-refundable and non-transferrable to future seasons.

Ski Tunes Buy 2 Get 1 Free Vouchers - Valid for the entirety of the season they are purchased for only. This product is non-refundable and non-transferrable to future seasons.

Nakiska Tube Park Pass - This product is non-refundable and non-transferrable to future seasons.

FREQUENTLY ASKED QUESTIONS:

Can I cancel my season pass?

Yes. Passes may be cancelled for a refund prior to the start of the season (when any resort included on the pass is open), less applicable costs. Once the season has commenced, passes are non-refundable except where required under applicable consumer protection laws.

 What is considered the “start of the season”?

The season is considered to have started when any resort included on your pass is open and operating.

 What happens if I cancel before the season starts?

If you cancel before the season begins, you may receive a refund less $50 per individual pass or $100 per family pass, which reflects costs associated with your purchase.

Can I get a refund after the season has started?

Once the season has started and services are available, refunds are generally not available, except where required by applicable law.

How is a refund calculated if one is required by law?

Where applicable, refunds are calculated on a pro rata basis, based on the number of operational days provided up to the date of cancellation.

What does “services provided” mean?

Services are considered to have been provided when access to the resort and its facilities is available, including access to any portion of terrain or operations.

 Do weather conditions or partial closures impact refunds?

Availability of services is not dependent on full terrain access and may include periods affected by weather, operational conditions, or partial closures, except where required by law.

How are refund requests reviewed?

Requests are reviewed on a case-by-case basis, in line with applicable legal requirements.

 What do I need to provide if requesting a refund?

If a refund is required by law, requests will need to be supported by appropriate documentation in accordance with applicable requirements.

Last updated 05.21.2026

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