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Winter Sports School

Cancellation & Other Policies

Cancellation Policy

All lessons paid in full at time of booking.

 CANCELLATION  TIMEFRAMES RESULT OF  CANCELLATION
24 HOURS PRIOR TO THE LESSON START TIME REBOOKING OF LESSON OR FULL REFUND LESS $29 ADMIN FEE
WITHIN 24 HOURS OF LESSON START TIME REBOOKING OF LESSON ($29 ADMIN FEE), NO REFUND
NO SHOW FOR LESSON NO REFUND & NO REBOOKING OF LESSON
LATE FOR LESSON REBOOKING OF LESSON FOR THAT DAY, IF AVAILABLE
CANCELLATION TIMEFRAMES RESULT OF CANCELLATION
24 HOURS OR MORE PRIOR TO THE LESSON START TIME

REBOOKING OF LESSON OR FULL REFUND LESS $29 ADMIN FEE
WITHIN 24 HOURS OF LESSON START TIME REBOOKING OF LESSON ($29 ADMIN FEE), NO REFUND
NO SHOW FOR LESSON NO REFUND & NO REBOOKING OF LESSON
LATE FOR LESSON NO REFUND & NO REBOOKING OF LESSON. LESSON WILL END AT SCHEDULED END TIME
CANCELLATION TIMEFRAMES RESULT OF CANCELLATION
7 DAYS BEFORE PROGRAM START DATE CHANGES MULTI WEEK PRORGAM OR CANCEL – FULL REFUND

$29 ADMIN FEE
WITHIN 7 DAYS OF THE PROGRAM START DATE / FIRST MULTI WEEK LESSON CHANGE MUTLI WEEK PROGRAM / NO REBOOKING OF LESSONS - NO REFUND

$29 ADMIN FEE
AFTER MULTI WEEK PRORGAM STARTS – MISS A LESSON

OR

NO SHOW FOR LESSON

 NO REFUND / NO REBOOKING OF LESSON / NO MAKE UP LESSON DATES
LATE FOR LESSON

PRIVATE MULTI WEEK PROGRAMS LOST LESSON TIME – NO MAKE UP LESSON

GROUP MULTI WEEK PROGRAMS - ATTEMPTS WILL BE MADE TO JOIN GROUP IF POSSIBLE

Minimum Group Size Policy

If, at the time of lesson departure there is only 1 person in the group lesson, there will be an additional fee of $45 (plus applicable taxes) as the lesson has now become a private, 1-on-1 lesson. This includes all child and adult group lessons, booklets, packages and Telus products. This is applicable to lessons of all duration and the maximum charge possible in a single visit is $45 (plus applicable taxes). A credit card will be required for all bookings and will automatically be charged the additional cost if necessary.

Multi Week Program Weather Policy

In extenuating circumstances, including but not limited to extreme cold and extreme snowfall (for example daytime highs of below -30 and windchill below -45), Winter Sports School reserves the right to make a final decision on the safe operation of multi week lessons. This decision will be made no later than 5pm the day before your start time.

In the event of a canceled date, we will provide a make-up lesson for the missed time. The make-up lesson will be provided on a designated weekend date (determined by the school if it happens). In the event you cannot attend this make-up lesson, no refund or exchange of any kind will be offered.

PARTNERS
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